Customer Service
"Xerox has given me tremendous responsibility."
Julie – Region Vice President
Xerox Services
On joining Xerox:
I started here fixing copiers, and I’ve worked my way up to where I am right now. Xerox has definitely helped make it happen. In fact, Xerox has given me tremendous responsibility. I oversee Profit and Loss (P&L), strategy, sales and a team of 2,000 professionals. It’s great to be a young professional here and have so much expected of me. Also, since I started where I did, I have instant credibility when I talk to my teams.
On communication:
I lead an organization of service delivery professionals who are spread over the West Coast, Guam, Hawaii and Saipan. With such a large group and wide area, communication is key. I regularly hold calls, videos, face-to-face meetings and round tables. This helps me stay connected and explain our goals. I also hear my team’s concerns first-hand.
On her team’s role:
What a team I have! I feel blessed. Whenever our sales people sell something – whether it’s a product, solution or outsourcing deal – my people are the ones who deliver it. We fix the equipment, we support the accounts and we work onsite for customers. It’s such an awesome group that’s been with Xerox for a long time. A true team that rolls up its sleeves and helps each other.
On the best part of her job:
I love working with customers to understand their business problems and challenges, and really help them develop unique solutions. And then, I know my team can deliver on the solution. That’s because, just like everyone else at Xerox, they know how to deliver every time.
On what she’s most proud of:
When I started out and wanted to take on the world, Xerox helped me do it. I had champions and mentors who showed me the way. Now, I’m able to show others the way. I’ve been able to affect the careers of so many people – both in my organization and outside of it. And it’s all happening while I’m climbing as well
On why you should join us:
You can do whatever you want in this company if you’re willing to work hard, get your education and get the experiences you need to prepare for your next role. We will help you, but at the end of the day, you gotta perform. How will you perform at Xerox?
"Once Xerox gets in your blood, it never gets out."
Mike – Regional Manager
Xerox Services
On his role:
I’m responsible for our service delivery, leading my team of managers and ultimately driving innovation for our customers and for Xerox. My team works onsite with customers, and every day they work to come up with new ways to improve the customers’ processes, their workflow and how they handle documents.
On achieving Xerox goals:
To reach goals, I always link everything back to the customer. To make sure we’re maximizing our relationship, we lead with services. Because we’re onsite, we’re able to bring other products and services to our customers to improve their processes and save them money. I know all of the different resources that Xerox offers, and it’s my responsibility to help bring them together.
On growing his career:
I started at Xerox as a contract worker right out of college, and I still have mentor relationships from back then. Immediately I started finding people, products and opportunities for growth. Once success like Xerox gets in your blood, it never comes out. I chose to stay at Xerox because I saw potential – and now I’m living it.
On the biggest benefit of Xerox:
We really believe in empowerment. As a part of Xerox, you’ll be in charge of your career and success. Related to that is the freedom we all have to take big, calculated risks. That’s the only way we’ll continue to build our brand. In our careers, we can plant seeds and work hard. There are always opportunities to grow.
On his future:
I’m always thinking about what’s next for me. At Xerox, I’ll always find more options. Right now, my job is to develop any skills and make myself marketable. If I lack a competency, I know where I can learn it. The leadership at Xerox knows me, and they know what I’m capable of. Together, we’ll do something amazing
On what he’s most proud of:
When I was named to the Xerox President’s Club – that was quite an honor. For a salesperson at Xerox, there’s no higher achievement. This is a tough award to win. Actually, you earn it by overachieving. I always saw people win this award, and I made it my goal. The years I worked in sales, I made President’s Club three out of four years. I’m proud of that
On why you should choose Xerox:
This is a great company, but if you want to succeed here, you need to work hard. I’ve built relationships here that will last. I also have a true sense of pride both in the company and in myself. Basically, if you really want to invest in yourself and your company. Xerox is for you.
Engineering
"I could do just about anything here."
Neb – Software Engineer – A3/Controllers
Global Products Delivery
On joining Xerox:
I started at Xerox right out of the University of Washington. And right away, I was able to contribute. Right away, I was able to take on more tasks and be a real member of the team. And Xerox wants me to contribute more. They’re currently helping me pay for my Master’s degree that’s focused on computer networks. This will prepare me to be a team lead. After that, I could do just about anything here.
On what he does:
I develop the touch screen interface for multifunctional devices like printers and copiers. This is the piece of the product that brings all of its functionality to life. To make this happen, I incorporate early mark-up languages, scripting languages like Java, and even C++. Every day I could be using all of them. I know so many programming languages – I can’t count them.
On his team:
My team is truly cross-functional. It includes everyone from network engineers and user interface professionals to project managers and graphic designers. We’re all focused on platform development to support a wide range of office products. Working with a SCRUM (agile software development) methodology helps us work even better. Problems are addressed immediately, and we all feel ownership in the process. But SCRUM is about more than fixing problems. It’s also a tool for innovation.
On the best part of his job:
Right now, there’s a real "wow" effect to what I do. Not too many other engineers could really describe their job to just about anyone. My team is lucky. With the touch screen technology that we’re helping develop, I could explain what I do to a second grader. In fact, I have.
On moving the company forward:
How do I help Xerox accomplish its mission? Our big-picture goal on the product side is to develop easy-to-use products. We want to be more user-friendly. Since I work on the user interface, I can directly contribute to this. On our team, we always keep the customer’s goals in mind and think about how they’ll use the product. We often interact with customers to get their feedback.
On why he’s at Xerox:
Whatever you want to do, you’ll probably find the chance to do it here. It’s not all about what you can do for Xerox. It’s also about what Xerox can do for you. From college courses to internal and online training, they’ll help you prepare for what’s next. When you join Xerox, what will you accomplish?
"I don’t like standing still."
Chad – Service Strategy Manager
Global Business & Strategic Marketing
On what he does:
I develop and implement our office service strategy. What does this mean? We’re making our products more intuitive, so customers need minimal support and can be self-sufficient. I develop the strategies that help make that happen. I also work with office service personnel to lower total service times and costs.
On his team:
We’re a really tight group that’s divided into many areas. Some focus on pre-launch reliability, some work on post-sale support, and others gather global service data and conduct modeling analysis. We’re always interacting with different organizations within Xerox – from sales and marketing, to product and parts. We’re truly cross-functional.
On reaching business goals:
Xerox is big on innovation. One way to get there is to develop reliable products that are easy for customers to maintain. If there’s an issue, our goal is for our customers to not need to call service. The solution should be easy and intuitive, or one that we can solve remotely. All of this will minimize product downtime and costs, and ultimately headaches for our customers.
On the best part of his job:
The best part of my job is working with such a diverse group from around the world. I’m learning and seeing so much. For instance, I’ve learned that in the Japanese market, customers are more willing to work on steps to solve a problem. However, in other markets, the customers don’t want to do that work. They want things done for them. It’s amazing how much our customer’s culture affects how we service a machine. That’s just one thing that makes Xerox so interesting.
On why he stayed:
I don’t like standing still. I love the diversity and dedication to innovation and creativity at Xerox. I did co-ops at other companies prior to Xerox. The other companies tended to narrow your focus and drive you in a direction. I’ve never seen that at Xerox. They give everyone the options and freedom to fail or succeed.
On what he’s most proud of:
Personally, it would have to be getting my degree, because I was doing that full-time and working full-time. And it was the beginning of my growth and success here. It also showed me how much Xerox was willing to work with their professionals. Professionally, I’m proud of putting out quality products and seeing people use them.
On why you should join Xerox:
This is a company that strives for innovation and creativity. We look for it in our people and we try to nurture it. Because of this, there’s the potential for continuous growth. If you want to build a career path, you’ll have the freedom to do it. Xerox will help guide you towards success.
R&D
"I don’t do the same thing every day."
Bryan – Systems Reliability Engineer
Xerox Innovation Group
On his role at Xerox:
I work on solid ink technology. This is a new direction for Xerox and for the industry. It could replace ink jet or laser printing. The ink is easier to work with, prints better and produces less waste. Specifically, I’m developing parts for a high-density printing device. This is just one of the ways that we’re working on cutting-edge research for next-generation printing, copying, and document management systems.
On his team:
We all get along great, and we have professionals from all disciplines. There are materials scientists, reliability engineers, systems engineers and process development engineers. We all work together to develop, test, model and prototype product ideas to spearhead innovation for the entire company. It’s a diverse group. We come from all over the world, and we bring our own experiences to every project.
On working with customers:
Around Xerox, you’ll hear the phrase "customer-led innovation" a lot. A big part of this comes from sitting down with our customers and dreaming up new ideas. Here we take those ideas and breathe life into them. A direct result of these meetings is our renewed commitment to being environmentally conscious. Our customers are asking for products and services that can minimize their environmental footprint. We’re working on those technologies today, and it feels great to know I’m a part of it.
On the best part of his job:
It has to be the fact that I don’t do the same thing every day. I work in a cutting-edge research environment, and that means my line of work is always changing. I’m constantly implementing my own ideas into new processes.
On the biggest benefit of Xerox:
It’s not a traditional benefit, but I’d have to say stability. It feels good to know that I work for a global company – one that’s well positioned to perform in any economy. I also enjoy being part of a company with such a solid tradition of innovation. Xerox is a name that everyone knows, and to be a part of it is an honor. My colleagues are world-class engineers and scientists. And so am I.
On his future with Xerox:
I grew up in Rochester and followed the advances in Xerox technology. Today, I’m part of the group that’s developing the next advances. But this isn’t where I’ll always be. Xerox encourages us to develop and advance our careers.
"There’s no ‘normal’ path to succeed here – we all have chances to lead."
Tonya – Program Manager/Project Leader
Xerox Innovation Group
On her role:
Actually, I have two jobs. One is an Area Manager in our Material Design Systems Group. Here, I lead a team that’s developing new materials for fuser design. The other is Green Program Manager. This allows me to work with people across all lines of business within Xerox to make us a greener company. I was working as an assistant to the president of Xerox Innovation Group (XIG), and she offered me this outstanding opportunity.
On her career:
I started as an Electrical Engineer in Webster, New York, and after my first few projects I realized that I have a passion for being a leader. To me, it’s more fulfilling to help a team realize a goal than just working alone. This helped me see that there’s more to my success with Xerox than just me.
On her future at Xerox:
I’d like to stay in the management track and continue to grow. This way I can affect bigger things, stay global and lead international projects. I want to help people with their careers and succeed like I did. And as I continue to grow in leadership positions, I can do just that.
On the favorite parts of her job:
I really enjoy working in the Xerox Research Centre of Canada. It’s very diverse, and I like learning and understanding different things about different people. My job allows me to be creative. Our team brainstorms a solution and sees that solution go from conception to production. We create a product out of nothing that will help our customers. I love that.
On the biggest benefit:
Personally, my involvement in the green initiative is so exciting. We’re working with all kinds of technology, from hardware and services, to ink and toner. It’s proof that people here can make a difference. And here we do that every day.
On why you should join Xerox:
Once I decided Xerox was for me, my career took off. And I didn’t have to take the normal path to succeed here. Actually, there really is no normal path. We have flexibility, and we all have chances to lead. I took advantage of every opportunity. And I still do.
Information Technology
"If you want IT, this is the place."
Anne – Operations Manager
Information Management
On her role at Xerox:
My team supports the IT needs of Xerox offices in countries in Central and South America. We work with the IT organizations in each country to manage business apps, telecommunications and workstations. Recently my team was part of a major acquisition. Actually, bringing in another company was fun. We were able to influence the infrastructure of the company. That’s because IT touches every area of the business.
On her team:
Since I work mostly in South and Central America, my team is very diverse. We have everyone from business systems analysts and architects, to project program managers and strategists. What’s great is that everyone’s working towards a common goal. We all want what’s best for our customer.
On why she’s at Xerox:
If you want IT, this is the place. The company has helped me do so many things. They helped pay for my MBA, they’ve believed in me and they’ve worked around my schedule and my life. With 30 years in IT, I’ve seen it all. But I’ve really enjoyed my time with Xerox. I’m able to contribute. I couldn’t imagine having these opportunities somewhere else.
Biggest benefit:
To me, the biggest benefit is the opportunity to grow. Because we’re such a large company, there are so many opportunities to grow and to do new things. You’ll never be bored here. And the flexibility is nice as well. Earlier in my career, I went to a 4-day work week to be with my family more. And if I needed to change my schedule again, Xerox would help me find a way to make it happen.
Why Xerox?
If you have a high energy level and are ready to contribute, Xerox is for you. In fact, I’ve been here for 30 years and I’m still finding interesting projects and interesting things to work on. This is a great company with a solid past and an exciting future.
What can you build here?
Marketing
"I love solving the big, sticky problems."
Sharon – SCRUM Master
Global Product Delivery
On her role:
I’m more of a coach, a shepherd. SCRUM is an iterative incremental process of software development commonly used with agile software development. With SCRUM, our teams work in small chunks of time and different customers and different groups. This also helps the whole organization get higher quality software out the door so our customers can get what they want. After all, that’s why we’re here. The solutions we develop will be used by banks and other companies with high-volume printing needs, but our real customers are internal groups. They’re right here with us.
On what she’s most proud of:
I was part of team that moved towards Xerox implementing SCRUM. I started by attending training about SCRUM. I saw the potential for faster turnaround times, less turnover and higher quality. It also tends to foster much happier employees. I said to myself, “I have to be a part of this.” I saw the benefit that SCRUM would bring to Xerox and jumped in with both feet. It’s been a tough but worthwhile process, and we’re definitely seeing the results.
On her team:
I love solving the big, sticky problems. And the team of developers I have is willing to work through just about any problem. Why? For one, we get along great, and the team excels at not holding back. Also, we work with customers and interact with different groups, so we need to make sure that the best ideas make it out the door.
On why she’s stayed at Xerox:
It starts with good pay, but what’s even better is the wonderful flexibility – the work/life balance that Xerox helps me achieve. If you want to work a different schedule or work from home and can make a business case for it, Xerox will work with you to make it happen. There are a lot of good people here.
On her future with Xerox:
I see myself with a real future at Xerox because it’s so easy to make a difference here. They helped me earn a Master’s degree in Imaging Science, and this is preparing me for my next moves. However, there are so many people here willing to help that I know that I’ll always be able to stay in an active role no matter where I go at Xerox. Where will you go at Xerox?
"It’s amazing how many people share their knowledge here."
Carole – Electrical Engineer
Global Product Delivery
On her role:
Right now, my team works on circuit board designs for really big, high-volume printers. We start with project requirements, and my team brainstorms ways to build them faster, smarter and cheaper – while still satisfying the business requirements of the customer. Sometimes we work alone, sometimes as a team, but we all collaborate really well.
On her team:
Our work touches many groups, and we work closely with many other areas of Xerox. My team works with both mechanical and software components of Xerox devices. We’re a pretty tight group, and half of us are from outside the States. We’re also all really young. This helps us work really well together, we’re always sharing and pushing each other’s ideas.
On networking and communication:
When I joined Xerox, I didn’t know anyone here. I also didn’t know anyone in Rochester. In order to help welcome other new hires, I helped found the Xerox Young Professionals Group. The group conducts social and networking events. It also includes a popular blog that’s getting more and more traffic from VPs and company leaders. They post on the blog, answer questions and join in the discussions. It’s amazing how many people share their knowledge here.
On the best part of her job:
There are a few best parts, but most involve working with other people. That makes my day. I work with so many teams and on interesting projects. Also, my involvement in the Xerox Young Professionals Group keeps me in touch with people throughout Xerox. I really enjoy helping Xerox recruit on college campuses. That’s when I can talk directly to students about my experiences and about their potential.
On her future at Xerox:
Where am I going? Really, I have no idea. Obviously, I want to move around because there’s so much to do at Xerox. But in the short term I’ll probably move somewhere I can get a higher-level view of the machines that we work on. That’s probably the natural next step for me. However, anything’s possible here.
On why you should join:
Whatever you’re interested in, you’ll find a group at Xerox for you. When I came to Xerox, I didn’t know what to expect. I’ve been impressed every step of the way – by the level of skill, by the level of diversity, by the level of professionalism and by the level of camaraderie. If there’s something you want to do with your career, and you can make a case that it will help Xerox, you can do it here. What will you do at Xerox?
Global Services
"The people here are outstanding."
Alicia – Global Account General Manager
Global Services
On her role:
As a Global Account General Manager, I’m basically the “sales lead” for some of our larger accounts in the Healthcare Division. Other people are the main contacts, while I develop the strategy for the accounts, and maintain and grow the business. From where I sit, I’m able to see all sides of the sales relationship, and I help each team member see them as well. At our frequent team meetings, we jointly develop and assess strategies for each client.
On the best part of her job:
The people. That’s about as simple as I can say it. The people here are outstanding. And if you don’t have that, work can be taxing. My team is smart, dynamic, fun, honest, reliable and hard working. I can’t say enough good things about them. And we all have the same goals: We want to be successful and help the company do the same. In the end, that’s why we’re at Xerox.
On her future at Xerox:
What does the future hold for me at Xerox? For starters, I’m working my way towards a position as a Vice President. And to help me prepare, I’m taking more leadership development training. Right now, I don’t need an MBA. In fact, that’s not something that I’m looking to get. That’s the beauty of Xerox. There’s more than one way to succeed here.
On what she’s most proud of:
I’m proud of the mega-deal that my team was able to close. It was worth $71 million, and at that point, it was the largest ever. They started a wall of fame at headquarters for mega-deals, and my team was the first to make the wall. I’m pretty proud of that.
On why you should join Xerox:
This part of the business is not commodities-focused – we don’t sell products or copiers. Here, it’s all about the services and the relationships. If you’re very people-oriented and driven, you can’t go wrong building a career with Xerox. Yes, we have high standards. But if you have the right mind-set, you can achieve anything here.
Sales
"Anyone who’s motivated and driven can succeed here."
Jacinth – Services and Solutions Executive
United States Solutions Group
What she does:
I work with clients locally to sell Xerox services, hardware and software. Some salespeople specialize in just one product, but at Xerox, I’m in a position to sell them all. Yes, I travel a lot – probably 40% of the time. But it’s great. I’m able to build existing client relationships and also build the business by making calls on new clients. We also have a support structure for pricing, virtual sales and other pieces of the business.
On the best part of her day:
I love working with customers. This is where I can bring value to Xerox, and I just love the interaction. I’m able to bring value to my customers’ businesses, and their success inspires me. Also, my workgroup is a very diverse group that’s always very helpful. Everyone’s available to answer questions and provide support. That’s a huge help to me.
On Xerox’s true benefits – our people:
For one, I love that we have special interest groups like the National Black Employee Association, groups for women, Asians, everyone. These groups are a great way to help network and give support when you’re making a career decision. It’s something I’ve never had before.
On her future:
Anyone who’s motivated and driven can succeed here. Someday, I see myself in an executive position. There are opportunities to grow your career. You just need to go after them. And with Xerox’s history of innovation, the company will be in a good position for years to come.
On what she’s most proud of:
After being in a sales territory for just six months, I saw an opportunity with a customer. I worked closely with them to determine their needs. Initially, they thought we could deliver, install and support 20 new devices in that month. I delivered and installed more than 110! I was able to appeal to the customer’s needs and assured them that we could do it. And in the end, we saved the customer money and time.
On why you should join us:
If you’re looking for a job, you can work anywhere. If you want a company with a strong history, great people, innovative products and opportunities for anyone to succeed, Xerox is for you. What are you looking for?
"I’ve had about ten different jobs here."
Linda – Graphic Communications Solutions Executive
United States Solutions Group
On her role:
I’m a sales person for our Graphic Arts Team. I work primarily with commercial printers and print-for-pay customers. These customers are family-run businesses that are passed down through generations. They’re putting a lot of faith in us to deliver a product that will meet their needs. And when we’re able to exceed their needs, it feels pretty good.
On the biggest benefit of her job:
Actually, it’s job satisfaction. You see, I’m a people person. And here I can see the customers I work with blossom and grow with the technology. These are businesses that may have struggled to stay in business as the technology changed. There are a lot of rewards to helping them out. I frequently help customers integrate a web-services portal to their business. Now, they’re able to bring in business while they sleep.
On growing her career:
I started here as a secretary. As part of that job, I’d process sales contests and bonus checks for sales people, and I said, “I want to do that.” Since then, I’ve probably had about ten different jobs here. Most of them were in sales roles. This isn’t a place where you’ll get bored – because there’s always something new to learn and somewhere new to take your career. Xerox is always keeping us sharp by offering training programs and learning initiatives.
On her future:
I’m starting another new role soon, and I’m proof that your future is what you make it. If you have a desire to do something and make it known. Xerox will help you achieve it.
On why you should choose Xerox:
If you find out that you like what you’re doing, you can certainly keep doing it at Xerox. But that’s not my style. I want more and I want to keep moving, so there are always opportunities for me. Are you a hard worker who likes a dynamic workplace and people and diversity and challenges and rewards? If so, Xerox is where you’ll find it all.